Service delivery

Last updated 2026-09-28

WrenchClaim is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

WrenchClaim watches a HVAC/plumbing shop's recent jobs, flags unclaimed in-warranty part failures before the filing window closes, and drafts the claim packet. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, a field-service tool submits a job record and receives back warranty eligibility and a claim packet ready for review and filing.

Outputs produced: Per-item status: ELIGIBLE (with days left), LOST, NOT ELIGIBLE, UNSUPPORTED BRAND, NEEDS CHECK; Claim packet laid out in the distributor form's field order; 12-month warranty leak report with a parts-cost dollar estimate.

3. Turnaround time

Turnaround depends on your own review process. The office manager or warranty coordinator reviews, edits and submits every packet; WrenchClaim never submits to any portal itself. There is no fixed delivery window because review time varies with queue and complexity, but every job's status is visible in your dashboard, and we notify you as this product describes: Job finished email when the claim packets are ready to download; 12-month warranty leak report email.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a WrenchClaim account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details